Act on specified commercial transactions

eClinic General Incorporated Association

Representative: Masayuki Oshima

Operator

eLife Inc.

Address: 4F Sunwest Yamate Building, 3-11-6 Nishigotanda, Shinagawa-ku, Tokyo 141-0031

Phone number: Upon request from a consumer, we will provide this information without delay via email or other means. If you wish to receive this information, please submit your request through the contact form.

Email address: support-shop@elife.clinic

Payment

Sales price: Listed for each service

Required fees other than the product price: Shipping fee of ¥550 (tax included)

Payment method: Credit card, debit card, Apple Pay, Google Pay. We charge no transaction fees.

Payment timing: Payment is charged when your order is confirmed. For subscriptions, the second and later payments are charged automatically on each billing date shown on the product page and the final order confirmation screen. The date the amount is withdrawn from your account depends on the terms of your card issuer or payment provider.

Delivery time: Orders paid by 4:00 PM JST on weekdays (3:30 PM on weekends and public holidays) ship the same day if the item is in stock; later orders ship on the next business day or later. Prescription medications ship only after a physician's consultation and prescription are complete. Estimated delivery after shipment: Honshu 1–3 days; Hokkaido, Shikoku and Kyushu 2–4 days; Okinawa and remote islands 3–7 days (may vary due to weather or traffic). See our Shipping Policy for details.

Delivery method: Delivery will be via Yamato Transport Co., Ltd.'s Nekopos, Takkyubin Compact, or Takkyubin.

About Subscription Plans

Subscriptions on this site are recurring contracts under which products are delivered and billed automatically at fixed intervals until you submit a cancellation request. Pricing, delivery schedules, and billing dates for the second order onward are displayed on each product page and the final order confirmation screen.

Plans offering a discounted introductory price compared to the standard price may require a minimum number of completed deliveries as a condition of the discount. If you cancel before reaching this required minimum, the difference between the standard price and the discounted price will be charged to your registered payment method at the time of cancellation. Details regarding minimum delivery requirements, initial prices, and standard prices are shown on the product page and final order confirmation screen. However, if subscription fulfillment becomes unavailable due to product stock shortages or other reasons attributable to us or our affiliated partners, this price difference will not be charged. (If a "standard price" is not explicitly specified, the regular price starting from the second month/delivery will serve as the basis for calculating the price difference. If this information is unclear, please contact support.)

To cancel your subscription, please complete the process via "Manage Subscription" on your My Page at least 2 days prior to your next billing date.

Cancellations and Changes after Ordering

As a rule, we cannot accept cancellations once an order has been placed.

Returns for Customer Reasons

Due to the nature of our products (and for hygiene reasons), we do not accept returns or exchanges for customer reasons after delivery, including when a product differs from your expectations or does not suit your skin.

Returns and Exchanges for Defective or Incorrect Items

If an item you receive is damaged, soiled or otherwise defective, or if you receive an item different from what you ordered, please contact Customer Support (support-shop@elife.clinic) or our English Support Line on LINE (https://lin.ee/wHcQtag) within 7 days of delivery. Based on our inspection standards, we will promptly exchange it for a non-defective item (or issue a refund if the item is out of stock). Refunds will be issued to the payment method you used (by canceling the charge).

Return Shipping for Defective Items

We will cover the full shipping cost for returns and exchanges of defective or incorrectly delivered items.